OYO Hotel House Khas Suites

We had booked the room based on ratings on tripadvisor & Trivago. Firstly it is in a residential building, with no obvious signs as to where the reception was. The reception was on first floor. We reached there by about 9:30 am. We did know that the check in was at 12:00 and we requested that we be accomodated if possible. They flat refused and then when we told them about giving them a negative on tripadvisor, they immediately accommodated us in an empty room, which was in any case reserved for us. It looks like a badly maintained guest house. When we asked for breakfast, he asked us to go to a seedy restaurant, a bit away from the hotel. It should be brought to the notice of travellers that there are NO eating places anywhere nearby. The hotel itself is very far far from the station. When we protested again and offered to pay for the breakfast, they reluctantly agreed and said that they would provide only one dish in limited quantities. In our case they gave us only 4 idlis and said that as breakfast was complimentary this was all that we were entitled to. When I asked for an omelette, they asked us to talk to the manager and prepared one. The breakfast was very cold and in small proportions. We asked to check out of the hotel before 12:00 check-in time, they insisted that we pay full fare, though we used room for only 2 hours. After discussion with their head office, we offered to have them adjust the rent & breakfast against advance paid. They reluctantly agreed to this.

6 years ago

Very well maintained and clean place. Great staff. Rooms have all the basic amneties. Only drawback is the location. Difficult to get cab/auto-rickshaw. Wait times are usually 20-25 mins (Hence deducting one star) Update. I posted this review 4 yrs back when this property was managed by Fab Hotels. OYO by virtue of its existence has earned a bad name for shady things and unfortunately, for a brand which doesn't care about customer comfort I would suggest people to think twice before booking a room with them. (Deducting two stars from my old review as Oyo isn't worth it)

a year ago

It was a short and busy trip to Nasik and wanted some cool time in the evening. Was looking for a hotel in proximity of highway when I bumped on this one. It was a comfortable stay, made especially so by the well behaved staff, even at pretty late night.. Kudos to the team maintaining the property..

5 years ago

The location is good. hotelier provided a good service , rooms are clean and tidy. Location is perfect for couples and for business travellers. Mumbai Agra highway is two and half km away and well connected with public transport.

6 years ago

I did not like the place, first room which they provided bathroom was not good. Ac was not working well, drops of water from ac. The house keeper were not good. There was poor hospitality and breakfast which was complimentary was very bad they just provided poha and after asking they gave us bread omlet we ask for another one they told it limited if you need it will be priced accordingly​. I hated it to my core and it was booked through Paytm. Please ensure while you check into such hotel it's very far from bus stand and even railway station. Auto took 150 to reach there from railway station. I don't prefer this to anyone, hope it will be helpful to someone. Thank you.

6 years ago

It was clean n neat. Keep up, we need such service in tier 2 cities as well that helps to the ever growing entrepreneurs, traders, travel agents to travel n stay at an affordable cost. Maintaining hygiene is the key!

5 years ago

Only the A/c & bed are in working condition in this hotel/property. Very uncooperative staff. No hot water. No room service. No Wi-Fi. No working TV. Dirty bed-linen, the lift was not working (our rooms were on 3'rd floor). We requested food at 9 pm. which was refused bluntly. Worst of all none of it was improved even after conveying all this to the staff & customer care as well. We request you not to fool your online customers who don't know the on-site situation. & If it's unmanageable please close down. Repeating myself - It's a request. You confirm this with your staff - Mr. Kaustubh Shaha.

6 years ago

Staff is very friendly and understanding, rooms are really nice and exactly as you can see in online pics.. ||Breakfast given here is really good and menu changes every day.. ||Easily wanderable to nearby places..

6 years ago