Coorg Mandarin

I am writing to express my disappointment and frustration regarding my recent stay at your hotel. Unfortunately, I encountered a series of issues, particularly with the behavior of your staff. Firstly, I would like to address the incident that occurred during our checkout process. *I requested a late checkout due to unforeseen circumstances .* Instead of handling the situation professionally, the staff member on duty raised their voice at first, while we were vacating the room. This displayed a rude attitude and this kind of behavior is unacceptable. As a frequent traveler, I have stayed in numerous hotels and I have never experienced such unprofessional conduct from staff members. It is disheartening to encounter such behavior in an establishment that prides itself on providing exceptional customer service. Inaddition to it room was not adequately cleaned. I believe it is crucial for your management team to address this issue promptly. Customer satisfaction should be a top priority, and incidents like this can severely impact the reputation of your hotel. I kindly request that appropriate action be taken to ensure that other guests do not face similar experiences in the future. I hope that my feedback will be taken seriously and that necessary measures will be implemented to prevent such incidents from occurring again. I believe in giving feedback constructively, and I genuinely hope that your team will address this matter effectively.

6 months ago

No problem it's safe but Room condition is bad check in and check out time is good 24 hrs heart water good persons

2 months ago

Receptionist attitude towards customers need to be improved. He plays games in mobile phone and responds with negligence.. professionalism missing here.

a month ago

Worst Hotel rooms are smell very bad bathroom takes leakage blanket has not washed and completely dirty. This hostel even stay one night will get skin rashes very bad hotel. Reception behave very rude and arrogance.

6 months ago

Overall the rooms were neat but the room and cupboard are too small. Okay if you are looking just for a night stay. They don't provide any towels or soap. Service is okay but they don't help in carrying luggages and the hotel is at upstairs.

11 months ago

Good and clean hotel Shayan Communicated well and and rooms are very clean

2 months ago

This property is incredibly outdated, and I was disappointed with the lack of cleanliness. The place had a persistent bad smell, and the conditions of the curtains, bedsheets, and towels were far from satisfactory. Despite booking based on the photos, the reality did not match the expectations set by the images. I cannot recommend this place to anyone, and I advise future guests to be cautious and not solely rely on the photos when considering a stay here.

a year ago

Corrg best rooms for stay and shayan good will communication for guests

2 months ago