日喀则希尔顿酒店

Very Nice and Modern Hotel||The interior of the hotel is surprisingly beautiful considering it is located in the second biggest city in Tibet.||Nearby a mall - turn right from hotel - that has international restaurants like KFC and Pizza Hut. Less than 5 minutes walk - before the intersection. |On the way are some restaurants and snacks stores.||Buffet offered many dishes similar to what you can find in a 5-star hotel. Lobby is at 7/F while breakfast buffet is at the 1/F. ||You can leave your luggage for a night if you are going to Everest Base Camp.||The sad thing about the hotel is the air conditioner - it stayed 23 degrees the whole night. They had to send a cooler to the room.||Caroline Tang was very nice and accommodating and helpful. In her absence, Joy was a great help too.

非常好的现代酒店||考虑到它位于西藏第二大城市，酒店的内部非常漂亮。||附近有一个购物中心——从酒店右转——那里有肯德基和必胜客等国际餐厅。步行不到 5 分钟 - 十字路口前。 |路上有一些餐馆和小吃店。||自助餐提供的菜品很多，类似于五星级酒店的菜品。大堂位于7楼，自助早餐位于1楼。 ||如果要去珠穆朗玛峰大本营，可以寄存行李一晚。||酒店最遗憾的是空调，一整晚都保持在23度。他们不得不送一个冷却器到房间。 ||Caroline Tang 非常友善、乐于助人且乐于助人。在她不在的时候，乔伊也帮了很大的忙。

1 个月前

This is probably the largest hotel in Shigatse. A few things that are different from the US. While it is a Hilton hotel, many things also have local standards. First off, their free wifi, you will get to the page where you have to enter your cell # for a code that will send to your phone. Unfortunately, my phone is a US phone, I have alot of trouble receiving the code. Ended up getting help with the staff, turns out their just need a local phone # for a code that does not need to be from your cell phone. After you get online, everything is fine, same standard as other hotels in china. I.e. alot of the USA apps on your cell doesn't work. |First night, we arrived late and dine at their Chinese restaurant. Food were on the salty side and dried. Expansive, large portion but not very tasty. |Breakfast was included, coffee is from 3 different coffee machines. Very average taste. You have to help yourself for everything. Buffet has alot of food but staff hygiene is an issue. Saw the pancake station lady had blue gloves on but was wiping her nose, so gross!|Hotel room is rather new, we love it, the A/c doesn't quite work, it's better to open your room window when it's hot. The wall oxygen is very weak and the box it's very dirty, I recommend you take it out, clean it before you fill water int. Don't overfill passed the line, otherwise, water will be in your nose and onto your face at night. Their oxygen will come on from 7pm-9am everyday. Room service was good but you need WeChat to scan and order from menu or you can call to order in Chinese. They have many tours group staying here.

这可能是日喀则最大的酒店。有几点与美国不同。虽然是希尔顿酒店，但很多东西也有当地的标准。首先，他们的免费无线网络，您将进入一个页面，您必须在其中输入您的手机号码，以获得将发送到您手机的代码。不幸的是，我的手机是美国手机，我在接收代码时遇到了很多麻烦。最终向工作人员寻求帮助，结果发现他们只需要一个本地电话号码即可获得代码，而无需来自您的手机。上网后，一切都很好，和国内其他酒店的标准一样。 IE。您手机上的许多美国应用程序都无法运行。 |第一天晚上，我们到的比较晚，在他们的中餐厅吃饭。食物偏咸而且干燥。份量很大，但不是很好吃。 |包含早餐，咖啡来自 3 台不同的咖啡机。味道很一般​​。凡事都得靠自己。自助餐有很多食物，但工作人员的卫生是一个问题。看到煎饼站的小姐姐戴着蓝色手套，却在擦鼻子，太恶心了！|酒店房间很新，我们很喜欢，空调不太好用，天热的时候最好打开房间窗户。墙壁氧气很弱，盒子很脏，我建议你把它拿出来，在加水之前清洁它。不要加得太满，否则晚上水会进到你的鼻子里并流到你的脸上。他们的氧气供应时间为每天晚上 7 点至上午 9 点。客房服务很好，但你需要微信扫描菜单点餐，或者你可以用中文打电话点餐。他们有很多旅行团住在这里。

3 个月前

這家位在日喀則市區中的希爾頓系列酒店，由於在市區中，所以生活機能不成問題。|第一次遇到這種設計的酒店，酒店樓高七層，大堂設計在七樓。從一樓拉行李到七樓辦入住手續後，再拉行李到其它他樓層的房間。而房間的號碼也有意思，不是一直連續的號碼，連續些房號後，就開始跳號。|房間面積很大，浴室亦可，屬乾濕分離布置，無浴缸，浴室提供部分備品。|電視頻道約四十餘個左右，但幾乎都是境內頻道，境外頻道亦是香港地區頻道，缺少外語頻道，對外籍人士而言，電視只是牆上的裝飾品。當然，這原因之一是外籍人士進藏不易，就省點成本吧！|房間WiFi 連結方式應檢討改進，會員號碼、房號等都無法獲得WiFi連接方式。要輸入手機號碼，獲取驗證碼，用了兩隻不同的號碼，都無法獲得驗証碼，只好找櫃台。|供氧及加濕系統均有些問題，操作方式有點像是考試。|從未住過早餐時間遲至7時30分才開餐的酒店，早餐尚可接受，就是咖機不給力，三台機器只有一台正常。|

3 个月前

I stayed in this hotel two separate nights before and after visiting the Qomolangma base camp. The rooms were comfortable and clean. One of the rooms I stayed on the ground floor had a walkout patio. Oxygen supply by each bed stops at 7 am. The hotel breakfast is disorganized. Always lacking plates and bowls; knives, forks and spoons have to be requested. Servers cleared tables slowly. Although this is an American brand hotel, no one in the hotel speaks English.

我在参观珠穆朗玛峰大本营之前和之后分别在这家酒店住了两晚。房间舒适干净。我住在一楼的一个房间有一个罢工露台。每张床位的供氧在早上 7 点停止。 酒店早餐杂乱无章。总是缺盘子和碗；刀、叉子和勺子必须要求提供。服务员清理桌子的速度很慢。 虽然这是一家美国品牌酒店，但酒店里没有人会说英语。

3 个月前

The Hotel us nice and the rooms ate big and comfortable. The biggest problem is that there is no english speaking staff. For|Food there is just the coffee ship with buddwts as well for dinner and at checking it is all chinese food! The showed us to the bar which is a big independant building and we were the only two guest. Could order pizza and a bottle of wine which was reasonably priced!

酒店很好，房间很大，很舒服。最大的问题是没有会说英语的工作人员。对于|食物，只有带buddwts的咖啡船以及晚餐，检查后发现全是中餐！他们带我们去了酒吧，这是一栋很大的独立建筑，我们是唯一的两名客人。可以点披萨和一瓶酒，价格合理！

3 个月前

I said word for word “you are trying to extract as much money as possible from an unhappy customer and you’re ok with that”, the duty manager said yes, and I said it in Chinese and he also said yes, this is the case. ||There were several incidents that led to this:||1) I used a hotel driver who was texting and taking photos the whole time he was driving, then would speed to catch up. He also spat a lot, sometimes on my shoes. He would also ask questions, then yell at me and tell me the correct answer to his question even if I wanted to do something else. ||2) When I complained, the front desk offered to comp the entire fee. I said I was willing to pay him but wanted to make sure no one who is a foreigner would ever use him again, because my Chinese made it hard to communicate. Then, upon checkout, they acted like comping my ¥100 (vs ¥4000) meal was the greatest act of kindness they could’ve done. We had already had a lot of discussion about this “free” meal, which had its own issues, so them emphasizing that I just had to pay for the worst service ever was very off putting. They literally said “I understand we have provided bad service but there’s nothing we can do”||3) Regarding the dinner, the first night I ordered by phone and was berated, as if they were doing me a huge favor by picking up the phone (after several calls). They told me to order on WeChat. The second night I did order on WeChat. 20 min later the manager calls me to say he wants to comp my dinner, I said I’ve already ordered and he says they’ll send it right up. 30 min later, I call to check and the restaurant says they didn’t see my order, and even when the manager told them I ordered, they didn’t care to follow up. Then, the manager begged me to take their food, despite the fact that I was already asleep and he continuously woke me up to try to force me to take the food that was not even what I ordered. ||4) nobody in this hotel speaks English, despite it being an American chain. When I asked for an English speaking person, I was given three different people, all of whom laughed awkwardly when I asked questions and then proceeded to pretend they knew what I said and come back ten min later and apologize for not having done anything — because they didn’t understand what I asked. One even launched into a 20 min rant to me about why my English was hard to understand because he only understands “key phrases” and cannot parse whole sentences. ||I have stayed in 50+ hotels in China. This is by far the worst because they acknowledge their issues and keep smiling as if it is funny.

我逐字逐句地说“你试图从不满意的顾客那里榨取尽可能多的钱，你对此没有意见”，值班经理说是的，我用中文说，他也说是的，这就是案件。 ||有几个事件导致了这个：||1) 我使用了一位酒店司机，他在开车的过程中一直在发短信和拍照，然后会加速追上。他还吐了很多口水，有时还吐在我的鞋子上。他也会问问题，然后对我大喊大叫，告诉我他问题的正确答案，即使我想做别的事情。 ||2）当我投诉时，前台主动提出赔偿全部费用。我说我愿意付钱给他，但想确保没有一个外国人会再使用他，因为我的中文让沟通变得困难。然后，结帐时，他们表现得好像补偿我 100 日元（相对于 4000 日元）的餐食是他们能做的最大善意之举。我们已经就这顿“免费”餐进行了很多讨论，这顿饭有其自身的问题，所以他们强调我只需为有史以来最糟糕的服务付费，这非常令人反感。他们字面意思是“我知道我们提供了糟糕的服务，但我们无能为力”||3) 关于晚餐，我第一天晚上通过电话订购并遭到斥责，好像他们帮了我一个大忙，帮我拿起了晚餐。电话（多次通话后）。他们让我在微信上订购。第二天晚上我就在微信上订购了。 20 分钟后，经理打电话给我说他想补偿我的晚餐，我说我已经点了，他说他们会马上送来。 30分钟后，我打电话询问，餐厅说他们没有看到我的订单，即使经理告诉他们我点了，他们也不在乎跟进。然后，经理恳求我拿走他们的食物，尽管我已经睡着了，他不断地叫醒我，试图强迫我拿走那些甚至不是我点的食物。 ||4）这家酒店里没有人会说英语，尽管它是一家美国连锁酒店。当我要求找一个会说英语的人时，他们给了我三个不同的人，当我提出问题时，他们都尴尬地笑了，然后假装他们知道我说的话，十分钟后回来，为没有做任何事情而道歉 - 因为他们不明白我问的是什么。其中一位甚至对我进行了长达20分钟的咆哮，说为什么我的英语很难理解，因为他只理解“关键短语”，无法解析整个句子。 ||我在中国住过50多家酒店。这是迄今为止最糟糕的，因为他们承认自己的问题并保持微笑，好像这很有趣。

4 个月前

来西藏游入住2晚日喀则希尔顿酒店，是一次超值的体验。在高端酒店中性价比高。酒店很新，建筑格局和装修高端大气，够奢华。服务的各个环，不论客房還是用餐服务都很重細節，没有可挑剔之处。尤其是负责禮宾服务的Kerry有水准 又周到给大大的赞！！！

5 个月前

Similar to all previous reviews... As of today 1) thick carpeted floor makes it very hard to push luggage 2) oxygen for use is not maintained and very dirty 3) hair dryer overheats on high speed after few seconds 4) lights are overly complicated to turn on and off 5) wifi needs mainland China phone number to login, otherwise you will not have wifi for your stay. The breakfast is solid 11/10, the only saving grace for this mess

与之前的所有评论类似...截至今天 1）地板上铺着厚厚的地毯，推行李非常困难 2) 使用的氧气未维护且非常脏 3) 吹风机高速几秒后过热 4）灯的打开和关闭过于复杂 5）wifi需要中国大陆手机号码才能登录，否则您入住时将无法使用wifi。 早餐很丰盛 11/10，唯一的可取之处就是解决这个混乱的情况

4 个月前