City Palace

Terrible Experience – Do Not Book Hotel City Palace I booked a room last night at Hotel City Palace after being quoted a lower rent. However, once I confirmed the booking and arrived at the hotel, I was neither shown the room nor given proper information. Instead, I was charged extra, and they claimed it was because I booked online – so I paid the extra amount. When I asked to see the room before checking in, they refused and didn't even hand over the room key. They just opened Room 101 for us and left. The room was in horrible condition – it had a terrible smell, there was no cleanliness, no water in the washroom, and the bedsheets and pillows were filthy and stinking. We requested them to change the linens, but they didn’t respond. The manager there was extremely rude and behaved very badly – he clearly doesn’t know how to talk to guests. I strongly advise everyone NOT to book Hotel City Palace under any circumstances.

3 months ago

Very good property real value for money very very reasonable facilities very high class staff very polite, very neat and clean room

a month ago

Room smells like crap it was very untidy we were charged extra ac was not shower does not work telivision does not work customer service very rude as if we were living in free would not recommend anybody to come here if insisted in free

a month ago

Reception staff was very rude and pathetic They Don’t accept online booking and after confirmation and payment done Not recommended at all

3 weeks ago

Room is neat and clean , all services are good, location is vary picefull

5 months ago

WORST EXPERIENCE EVER, PLEASE DONT STAY HERE IN ANY CONDITIONS. THE OWNER IS SO ARROGANT AND HIS BEHAVIOUR IS LIKE ZERO.

3 months ago

A Nightmare Experience at Hotel Plaza: Unwanted Guests, Unprofessional Owner, and Unfair Charges My recent stay at Hotel Plaza can only be described as a complete nightmare. From the moment I arrived, it became abundantly clear that this establishment lacked even the most basic standards of hospitality. Not only did I encounter insects and spiders in my room, but the unprofessional and arrogant behavior of the owner, along with their unfair demands for additional payment, made for an utterly unpleasant experience. Upon entering my room, I was met with an unwelcome surprise—an infestation of insects and spiders. It was evident that the hotel had serious cleanliness issues, as the pests freely roamed around the room. The sight of creepy crawlies crawling on the walls and scurrying across the floor left me disgusted and uncomfortable throughout my stay. It is simply unacceptable for a hotel to neglect such a fundamental aspect of guest comfort and well-being. Adding insult to injury was the owner's unprofessional and arrogant behavior. When I approached them regarding the insect and spider problem, instead of offering a genuine apology and a swift resolution, they adopted an air of superiority and dismissed my concerns. It was disheartening to be met with such condescension and a complete lack of empathy. Their behavior only served to further exacerbate the already unpleasant situation. To make matters worse, upon my arrival at the hotel, I was informed by the owner that my room had been changed due to my delayed arrival. This change was made without any prior notification or consent on my part. To my disbelief, the owner then had the audacity to demand additional payment for the supposedly upgraded room. This demand felt entirely unfair and unjustified, as I had made my reservation based on the room originally assigned to me. The overall service at Hotel Plaza was nothing short of abysmal. The staff demonstrated a lack of attentiveness and professionalism, further contributing to the negative experience. Basic requests were ignored or met with indifference, and there was no genuine effort made to rectify the issues I faced during my stay. In conclusion, my stay at Hotel Plaza was a complete disaster. The presence of insects and spiders in the room, coupled with the unprofessional and arrogant behavior of the owner, created an atmosphere of discomfort and frustration. To make matters worse, the owner's demand for additional payment after changing my room without consent was wholly unfair. I strongly advise against choosing this hotel if you value cleanliness, professionalism, fair treatment, and a positive guest experience. There are undoubtedly superior alternatives available that prioritize guest satisfaction and uphold the standards of hospitality.

2 years ago

Please, I need my money back. My booking was from 12-18 July 2024. They have changed the price that was on the reserving site. The plumbing is of a very bad condition, the recipient is arrogant. 1 hour before I go out of the room for check out, he has switched the A/C off, he forced me to pay tips. Please I need my money back.

a year ago