雅鲁藏布大酒店

If you do not want to read the whole story, here the short version: Basically the staff is unfriendly, not polite and in some cases even rude. Hotel does not have or provide any services like other 4-5 star level hotels. Rooms are not clean(ed) and hotel restaurant does not have many of the dishes which are on the menu card.||Long version:|We arrived before diner time at the hotel, as we were tired we thought to eat in the hotel restaurant. When we arrived at the restaurant, they told us that we could not have diner as there will be a big group eating there and all tables are reserved. We past several times the restaurant but there where only a few tables being used. When we complaint, they provided us a table for 2 persons but we could only get soup with noodles as they were too busy (we still do not know with what). Next morning, we expected some great breakfast, but they had only Chinese breakfast, no bread, yogurt, or any other European/continental food. We both do not like to eat Chinese “diner” at breakfast. Also we were not allowed to sit at some of the empty tables, seems they like to put us far away from the Chinese/ Tibetan guests. We eat only bananas. After a long day, we came back to our room around 15:30 and the room was not cleaned at all. When we politely requested if they can clean it now, the reaction was that they were too busy, which is strange as there were not a lot of guests in the hotel. When I requested that I want to talk to the duty manager, they started to provide many excuses that he is not around or was in a meeting. When I insisted to speak with the duty manager, they suddenly told me that he/she does not speak any English so they will inform him/her and they apologized and started to clean the room directly. Cleaning the room seems not there speciality. It was done in 5 minutes, bed was made up, coffee cups where put back in the cabinet but they where not cleaned, room was not hovered as the sand from previous guest was still visible on the carpet, toilet/ bathroom was also not cleaned etc.. etc.. In the evening we were going back to the hotel restaurant as many of the restaurants outside are not on walking distance from this hotel. We choose something from the menu but they did not had the ingredients, we went through 11 dishes and finally I asked them what they had in the kitchen. they told us what they could only prepare 3 dishes of the whole menu card of 40 dishes. Seems even making one of these 3 dishes was very difficult. They also did not had any bottle or can drinks. Hot water or black tea was the only option. Also we need to pay with cash as they will not put it on the hotel bill. ||Next morning, we requested an extra blanket at the reception as the room was cold. They did not understood us ( or thy did not want to understand us). When the guide arrived, we asked him for help. When he requested for an extra blanket, the reception start shouting to him and the whole situation started to be unpleasant. The guide told us later that we should inform our travel agent that they should not use this hotel anymore as he received many complaints from other guests. ||Hotel itself has great potential, although from outside it looks very simple but from inside it is more a museum with great artifacts. It is only pity that the staff and management are not able to run a hotel. They are unfriendly and have no idea how to provide services. They are in some cases even rude. I expected at least for a 5 star hotel that the basics are in place and that customers are not been treated as garbage. ||Anyway, we will not comeback to this hotel and restaurant and we will inform our travel agent.

如果您不想阅读整个故事，请看这里的简短版本：基本上，工作人员不友好，没有礼貌，在某些情况下甚至很粗鲁。酒店不具备或提供任何与其他4-5星级酒店相同的服务。房间不干净，酒店餐厅没有菜单卡上的很多菜肴。||长版：|我们在晚餐时间之前到达酒店，因为我们累了，我们想在酒店吃饭餐厅。当我们到达餐厅时，他们告诉我们不能用餐，因为会有一大群人在那里吃饭，所有桌子都被预订了。我们多次经过这家餐厅，但那里只使用了几张桌子。当我们投诉时，他们为我们提供了一张两人桌，但我们只能喝汤和面条，因为他们太忙了（我们仍然不知道吃什么）。第二天早上，我们期待一些丰盛的早餐，但他们只有中式早餐，没有面包、酸奶或任何其他欧洲/欧陆式食物。我们都不喜欢在早餐时吃中式“晚餐”。而且我们不被允许坐在一些空桌子旁，似乎他们喜欢让我们远离中国/西藏客人。我们只吃香蕉。经过漫长的一天，我们在15:30左右回到房间，房间根本没有打扫干净。当我们礼貌地询问他们现在是否可以打扫时，他们的反应是他们太忙了，这很奇怪，因为酒店里的客人不多。当我要求与值班经理交谈时，他们开始提供许多借口，说他不在或正在开会。当我坚持要和值班经理说话时，他们突然告诉我他/她不会说英语，所以他们会通知他/她，他们道歉并开始直接打扫房间。打扫房间似乎没有什么特色。 5 分钟内就完成了，床铺已经铺好了，咖啡杯放回柜子里，但没有清理，房间没有悬停，因为地毯上仍然可以看到前一位客人留下的沙子，厕所/浴室也没有清理等等.. 等等.. 晚上我们回到酒店的餐厅，因为外面的许多餐馆距离这家酒店都不远。我们从菜单上选了一些东西，但他们没有食材，我们吃了 11 道菜，最后我问他们厨房里有什么。他们告诉我们他们只能准备 40 道菜的整个菜单卡中的 3 道菜。看来连这三道菜中的其中一道菜都很难做。他们也没有任何瓶装或罐装饮料。热水或红茶是唯一的选择。此外，我们需要用现金支付，因为他们不会将其计入酒店账单上。 ||第二天早上，我们在接待处要求多一条毯子，因为房间很冷。他们不理解我们（或者你不想理解我们）。当导游到达后，我们向他寻求帮助。当他要求多加一条毯子时，接待处开始对他大喊大叫，整个情况开始变得不愉快。导游后来告诉我们，我们应该通知我们的旅行社，他们不应该再使用这家酒店，因为他收到了很多其他客人的投诉。 ||酒店本身就有很大的潜力，虽然从外面看起来很简单，但从里面看它更像是一个博物馆，里面有很多很棒的文物。唯一遗憾的是，员工和管理层无法经营酒店。他们不友好，不知道如何提供服务。在某些情况下，他们甚至很粗鲁。我期望至少对于一家五星级酒店来说，基本设施已经到位，并且顾客不会被视为垃圾。 ||无论如何，我们不会再回到这家酒店和餐厅，我们会通知我们的旅行社。

6 年前

This is a 2* hotel. It is very poorly managed and really does not cater for western or European tourist. It target market is mass Chinese tourist market.|Issue with this hotel include:||Breakfast is very poor Chinese style breakfast - it doesn’t provide any western style breakfast at all. The best you will get is a 10 minute boiled egg and it will be cold. There was no fresh fruits or yoghurts. ||The hotel has a very nice foyer but the rooms are in very poor condition. Carpet is worn, no hot water, very poor water pressure, the air conditioning didn’t work, the room needed maintenance - the bathroom cabinet door should have been replaced 5 years ago, even with the windows closed the curtains swayed in the breeze blowing through the gaps. The room lighting was so poor it was necessary to use a torch to read, unpack your bags and generally find things in the room.||The laundry slip said same day service. Laundry put in at 8;30am was not returned for 2 days. The laundry had to be left at reception because the laundry service was closed. They actually had to go looking for it when it still had not been returned by 6 pm the following evening. At first they bought someone else’s laundry suggesting it was mine.||Please consider carefully as this place is likely to disappoint.|||

这是一家二星级酒店。它管理不善，确实不适合西方或欧洲游客。它的目标市场是中国大众旅游市场。 |这家酒店的问题包括：||早餐是非常差的中式早餐 - 它根本不提供任何西式早餐。最好的做法是煮10分钟的鸡​​蛋，然后鸡蛋就冷了。没有新鲜水果或酸奶。 ||酒店有一个非常漂亮的门厅，但房间条件很差。地毯破了，没有热水，水压很差，空调坏了，房间需要维修——浴室柜门五年前就应该换了，即使关着窗户，窗帘也会在微风中摇曳通过间隙。房间里的灯光很差，需要用手电筒来阅读、打开行李以及在房间里寻找东西。||洗衣单上写着当日服务。早上8点30分放入的衣物已经两天没有归还。由于洗衣服务已关闭，衣物必须留在接待处。到了第二天晚上六点还没有归还，他们只好去找。起初他们买了别人的衣服，以为那是我的。||请仔细考虑，因为这个地方可能会让人失望。|||

6 年前

We stayed in this hotel twice and the first time was for three days. It is more like a museum than a hotel with lots of interesting artefacts that haven't been dusted in years! The hotel is very large and I think that is part of the problem. Our room on our first stay was very tired and the bed was as hard as a rock and the room was very dark. We also had a problem with mosquitos and it took several attempts to get a coil from the front desk. There was wifi so that was something although the breakfast left a lot to be desired. It is next door to a supermarket which was handy. The laundry service was good but you need to pay cash as they won't put it on your room account. The second time we stayed we had a better room and if I had known I would have asked for a different room the first time.

我们在这家酒店住了两次，第一次住了三天。 它更像是一个博物馆，而不是一家酒店，里面有很多有趣的文物，这些文物已经多年没有被掸过！ 酒店很大，我认为这就是问题的一部分。 我们第一次入住时的房间非常破旧，床像石头一样硬，房间很暗。 我们还遇到了蚊子问题，我们尝试了好几次才从前台拿到了蚊香。 有无线网络，虽然早餐还有很多不足之处，但还是有的。 隔壁就是一家超市，很方便。 洗衣服务很好，但你需要支付现金，因为他们不会将其记入你的房间帐户。 我们第二次入住时，我们有一个更好的房间，如果我知道的话，我第一次会要求换一个房间。

6 年前

Total we stayed 4 days in total but different date. The outlook decoration is very unique. Indoor design very beautiful. Most of the guests are from travel agency. There is a small eatery beside this hotel served very delicious eastern dishes. We felt very comfortable and safe stayed here. But the breakfast variety every day is almost the same.

我们一共住了 4 天，但是日期不同。外观装饰非常独特。室内设计非常漂亮。大部分客人来自旅行社。这家酒店旁边有一家小餐馆，提供非常美味的东方菜肴。我们住在这里感到非常舒适和安全。但每天的早餐品种几乎都一样。

7 年前

Good hotel to stay at in Lhasa. Rooms are comfortable although the bed was extremely hard. You need to pay cash if you have laundry done, it doesn’t go on your room account. Buffet breakfast was good and various foods to choose from incl Western food (toast, cereal, eggs).

来拉萨住的不错的酒店。房间很舒适，尽管床非常硬。 如果洗完衣服，您需要支付现金，这笔钱不会记入您的房间帐户。自助早餐很好，有多种食物可供选择，包括西餐（吐司、麦片、鸡蛋）。

6 年前

The lobby of this hotel has beautiful artefacts and is like a museum of showpieces. There is wifi, kettle, hair dryer and all other regular toiletaries provided. The room provides house coats and bedroom slippers too. Money exchange is possible. It is located approximately one hour from the airport. It has local bus stops just outside the hotel and travel to places like Potala palace is possible for just one yuan from this hotel.

这家酒店的大堂拥有美丽的文物，就像一座展品博物馆。提供无线网络、水壶、吹风机和所有其他常规盥洗用品。房间还提供家居服和卧室拖鞋。可以兑换货币。它距机场约一小时路程。酒店外就有当地巴士站，从这家酒店前往布达拉宫等地方仅需 1 元。

7 年前

这是我住过的最具特色的一家酒店，该酒店集藏族文化传播和旅游服务与一体。精美的建筑独具特色，即使在楼梯的底背层，也有颜色鲜艳，图案精美的彩绘。无论是大厅、餐厅、酒吧、会议室、客房还是卫生间，藏式的建筑、彩绘、家具、装饰、雕刻与高挑、宽大的现代化的大酒店互为映衬，相得益彰。既有现代化的气派，又独具浓郁的藏式风情，把藏族人民的审美、对生活的热爱、才智体现的充分而淋漓尽致，举手抬眼之处，无不是逼人眼目的华美享受，而餐厅将黄油微热到好处的细致服务，也像酒店的美一样沁人心脾。希望有机会去西藏的朋友，一定要到这家酒店看看，哪怕就是吃一餐饭，哪怕就是在酒店里转一圈，你一定会对藏族人民创造的文化惊异而且赞叹。特别要说明的是，酒店二层有一个博物馆，成列了很多藏族人民生活的用品，很值得一看。

13 年前

跟團來西藏旅遊，事先查了地圖，覺得酒店位置有些偏離市區中心，但是幾天住下來，反而覺得比較好。拉薩市區就像是中國四、五線城市，與其聲名很不般配，住在市中心也沒什麼好。||雅魯藏布大酒店屬於中型規模，從一樓大堂開始，就安置、懸掛了很多陳列品、唐卡…，客房樓層也是兩排延伸佈滿一座座的藏品。||房間還算寬敞，基本設施也齊全，能擺下一張書桌、二人座沙發椅。||酒店在大門左右製作了一幅銅字對聯：世界上唯一能住的博物館式酒店，展示藏民族文化的藝術宮殿。立意很好！如果你是對藏民族文化癡迷的遊客，酒店的藏品應當可以讓你看個夠。但是對藏文化沒有研究，是不是博物館級別的收藏品無從判斷。

6 年前