Holiday Inn Shenzhen Nanshan, an IHG Hotel

Never be a guest at a new hotel on its opening day—except for this one. This hotel pleasantly surprised me, and I'm glad I made the right choice. The location is excellent, being extremely close to the metro with both up and down escalators, which is particularly significant for older travelers like us. The hospitality of the entire team created an atmosphere full of warmth and human touch. Mr. Ken Li went above and beyond, greeting our Didi car in the drizzle and helping us into the vehicle. He also promptly responded to my late-night query, guiding us to the hotel through Exit B of the metro station. His dedication to providing exceptional service was truly felt. Charles Zhou and Xiong Qiuran's initiative to help us into a taxi with our luggage under the glaring sun is still vividly remembered. The friendly and attentive service from Joyce Ouyang, Ivy Zhang, and Kaye Gan, who made every effort to meet our requests to full satisfaction, was equally commendable. Special thanks also go to the impeccable housekeeping service. The buffet breakfast was excellent, offering new items each day, which is important for long-stay guests. The hotel also provides free washing and drying services, which was invaluable after traveling for a long time under the sun, sweating through every piece of clothing. If the swimming pool had been ready for use, I would say our stay was impeccably perfect and memorable. Thanks to all the staff, including those we may have forgotten to mention, for making our stay truly exceptional.

切勿在新酒店开业当天入住酒店——除了这家酒店。这家酒店让我感到惊喜，我很高兴我做了正确的选择。位置非常好，离地铁非常近，有上下自动扶梯，这对于我们这样的老年旅客来说尤其重要。 整个团队的热情好客营造了一种充满温暖和人情味的氛围。 李肯先生在毛毛细雨中热情地迎接我们的滴滴车并帮助我们上车。他还及时回复了我深夜的询问，引导我们从地铁站B出口到达酒店。他对提供卓越服务的奉献精神是真切感受到的。 周朝和熊秋然在烈日下主动帮我们带着行李上出租车，至今还历历在目。 Joyce Ouyang、Ivy Zhang 和 Kaye Gan 的友好而周到的服务，尽一切努力满足我们的要求，让我们完全满意，同样值得称赞。特别感谢无可挑剔的家政服务。 自助早餐很棒，每天提供新菜品，这对于长期住宿的客人来说很重要。酒店还提供免费的洗涤和烘干服务，这对于长时间在烈日下旅行、汗水浸透了每件衣服来说是无价的。如果游泳池已经准备好可以使用，我会说我们的住宿是无可挑剔的完美和难忘的。 感谢所有的员工，包括那些我们可能忘记提及的员工，他们让我们的住宿体验变得非常特别。

1 个月前

Perfect location, very close to metro staruon Zhongshan Park, Nanshan. New hotel and very good rooms

位置绝佳，离南山中山公园地铁staruon很近。新酒店和非常好的房间

2 周前