Palacio Premium Villa Lonavala

Very cheap quality owner and care taker. Zero hospitality and rude conversation with us. Kitchen was full of cockroaches and villa is not maintained in terms of hygiene. Lights were off and AC was not switched on after requesting multiple times. AC cooling was just pathetic and due to cost saving AC was not in good condition. Almost all the time AC was releasing very harmful gases. All Light switches were faulty which can cost you for new charger. While walking in villa you will face many chiped tiles which will hurt leg. Bathroom and toilets were leaking and there are many fungus which will cause you severe infection. Beds are dismantled and mattress are just worst. We suffered with allergy due to improper maintainance in swimming pool. Tiles are chipped off in swimming pool also which hurt most. All televisions are off. Garden is not maintained properly. Sports equipments are faulty. Snooker pool table is just for show purpose without proper stick and snooker ball just gets slide in any direction due to lack of quality. Fire extinguishers are expired which can cost your life if switches gets short circuit. No hand wash / body wash / hair wash basic accessories in bathroom. Jacuzzi ceramic is broken. No hot water provision due to maintenance cost cutting agenda. Still many more issues. Overall just don’t plan to stay in this property for avoiding ruining priceless outing. Thank you

a week ago

Nothing could be more disappointing than what we experienced. At first, we were literally invited by a 6 foot snake at the pool, and the caretaker tried to brush it off saying it is "not poisonous", then we had company of 10-15 frogs in the swimming pool with us, caretaker said he will not open the gates of balconies to prevent monkeys from entering & we can't blast a confetti bomb to celebrate. We were promised very differently by the agent who booked for us, and then the owner literally on the call said that "you have not bought the place for 60k, you'll not do this and that". If you want to enjoy the stay with your friends, you can book any other place than this one.

a week ago

Very disappointing – not as shown or promised Don’t be fooled by the photos – the place looks good only in pictures. In reality, the rooms are in bad condition, full of insects, and overall not well maintained. We were told music was allowed, but once we arrived, they said no music at all. So much of the information we were given before booking turned out to be false. The caretaker and owner were arrogant and completely uncooperative. They didn’t help us with anything and made the stay uncomfortable. Would not recommend this place if you’re planning to enjoy or relax – definitely not worth the hype.

a week ago

It is an amazing property. We had booked this villa for my son's first birthday. The staff were very cooperative. The food was delicious and had variety of dishes. Lots of things to do - board games, pool table, table tennis, badminton, cricket, swimming pool, etc. The ambience of the villa and the surrounding is too good. Thank you for hosting us.

a month ago

We had a wonderful weekend stay with the family. The place was amazing, very well maintained, and had a warm and welcoming atmosphere. The food was delicious, and we especially enjoyed the amazing tea. There were plenty of recreational activities to keep everyone engaged, and the swimming pools were clean and well looked after. The caretakers took excellent care of us and made our stay truly comfortable. Overall, it was a delightful experience, and we would love to visit again.

2 months ago

Not worth the hype – disappointing experience I really don’t understand why this place is rated so highly. We stayed here and were quite disappointed. The owner and caretaker were not helpful at all. At the time of booking, they agreed to all our requests, but the real struggle began after 7 PM. We had no access to the swimming pool, and bursting crackers (which they initially said was allowed) was suddenly not permitted. The villa itself was in poor condition — full of insects, and we even encountered snakes. It’s nothing like the pictures; don’t fall for them. If your idea of a vacation is just going to sleep early and doing nothing, then maybe this place is for you. But if you actually want to enjoy your time, I’d recommend looking elsewhere.

a week ago

Snakes, frogs, cockroaches, mosquitos are waiting for you here. Absolute horrible experience. They do not co ordinate with anything. Care taker say something broker says the different. If you want to go n sleep then only book villa. Enjoyment is not really there. Photos you see around are opposite of what you see in real.

a week ago

Very disappointing stay. The rooms were dirty, the toilets were unhygienic and clearly not maintained, and to make matters worse, we even found a snake in the garden area. Basic cleanliness and safety were completely lacking. Would not recommend to anyone

a week ago