OYO 9927 Hotel Prakash INN

Not even worth a star. We stayed there for 3 hours. Our train was at 3 am. The staff locked the door and refused to open it. The staff was drunk and was in underwear. We were 22 people together With 5 girls. It was very unsafe and pls don't use this hotel.

a month ago

Deliberately room was given on 2nd floor which was the last room, so dirty, rain water was around the wall, dirty smell, no hygienic, dirty bed sheets, and the amount paid for 5 star room. The person who run this hotel is liar, don't get into his trap.

a year ago

Worst Service, Unethical and Harsh behaviour. They will not listen about your complain. Always ready to argue and fight. Dont go through attractive pictures. Food quality is less than avarage while cost is higher than expected quality. In nut shell total waste of money. You would be recomended and insisted every time to rate them with 5 star on OYO from hotel staffs , while they dont deserve even 3 . Its always better to explore some other hotel near by. Rooms are ok. Washroom ok Room service poor, bedsheet and towels are not being changed on daily basis. Towels are too old, you will not even use for your legs. I tried second time i expectation , they might have improved , but they did nt.

5 years ago

Sad place with bad air-conditioning. The place is more for couples who would want to check in for hourly basis. Their acs Dont chill the room so they don't provide blankets. Toilets need to be cleaned and bedsheets need to be replaced. Only reason for this place to be in business is because of its location and they very well understand it and exploit it's customers

2 years ago

This hotel is the finest hotel in Jalandhar in best price, we are three person and opted for AC, the price was just 992 and they provide RO water. The was fully clean with excellent bathroom which have a towel, a soap, a body moisturizer and a body wash. Therefore that's our final price. They claim they have wi-fi services but it didn't work and only shows "wi-fi has ho internet connection. The staff are well behave and we'll mannered, they offer very quick services

5 years ago

Hotel is close to Jalandhar city junction .we booked 2 rooms. Both were nice, although in one the bathroom could have been maintained better. Ac was cooling rooms but slowly. But the hotel staff is very helpful and room service is quite good. They can also help you with requests. But yes TV wont work. So: ROOM-- 3.5/5 BATHROOM: 3.5/5 CLEANLINESS/HYGIENE- 4/5 STAFF/SERVICE- 5/5.

5 years ago

Totally cheater and fraud hotel. They used to check out customers forcefully. The boy in receiption doesnot know how to behave with customers. His behaviour like he can beat someone. My room was booked but he didnot provide me room even he threatend me over phone. My request to Oyo company please take necessary action against the hotel. Two times I was harassed there. My request to all travellers donot book the hotel online and offline also. There are so many good hotels near Jalandhar City railway station. If so many problems are there then why they open the hotel and tied up with oyo ? If the boy call me in future and threat me before, then I will go for a case against him.

5 years ago

So funny, 3 years have gone past and no action taken by MMT and OYO. Never ever rely on these middle men. I had a very unpleasant experience as soon as I landed at the hotel and spoke to the reception incharge by name Mr. Honey, he was too rude to start the discussion and told me that his hotel does not come under MMT so OYO might have sold the rooms internally to MMT and he didn't care about MMT he knew only OYO which came as a shock to me, he told that his all rooms are full and he could only give me a small room where 3 adults had to adjust on one single bed because the room was not spacious enough to accommodate one mattress on the floor. However, after looking into my booking details he told me that the room will be changed next day for a stay of one more day (my stay / booking was for two nights for 3 adults) somehow, I insisted and managed to get the side table removed from the room and adjusted myself with a pathetic mattress on the floor. It was a horrible experience with lot of mosquitoes around and fear of getting infected by mosquito infection. Though next day as per his promise he changed my room and the other room was a little better than the previous one and I spent another night over there (since I paid the full amount through card while booking). However, the point to ponder is, when MMT says 24*7 customer service then, what do they exactly do, actually they do nothing and leave you to perish. I reached hotel at 1.10 am (midnight) after struggling a lot with our delayed train journey of more than 50 hrs, tired, broken, exhausted and hungry, what the hotel guy did he made me more upset by his attitude and rudeness, I tried chatting with MMT's chat bot "Myra" for a real time resolution giving all the back ground and detail and made myself fool because no chat agent was available, I wrote to them through their feed back, nothing happened, I adjusted and got myself and my family under unacceptable conditions. What more? I received a call from MMT executive after 12 hours asking about my problem, I was busy with my work so, I asked the executive to call me by evening, funny thing is no body called me later and the status of my complaint marked as "resolved". It is due to such things from these aggregators OYO / MMT their partner hotels do not have any fear of loosing anything rather I could see they are heading towards a irrevocable process of not adhering to customer service guidelines issues by these aggregators. So, if you have read my review then take a call on the basis of your own wisdom and perish at their disposal.

2 years ago