Hotel Grand Rio

I am staying in this hotel for the past two days (6th and 7th nights) and will be checking out today 8th Oct 2024. The hotel is very good. The check out time is 11 AM. Only one insensitive remark from the front office executive jarred us. |I informed the front office executive that I would be checking out at 08:30 AM to go for rituals near the Godavari. Every hotel has the facility to allot a room to a guest, who checks out early, for at least a duration of 30 minutes to freshen up, when they come to pick their luggage from the reception. But here the front office executive bluntly said that you can keep the luggage in the reception and go, and, collect it later, but you will not get any facility to freshen up. We have no choice but to do what he says. Truly said, it is the employees of any Hotel who make the experience good or bad. The bluntness of the front office executive has left a bad taste. Other than this, our experience in the hotel is good. I hope this Hotel conducts a training program for this front office executive so that he talks to guests with some sensitivity.||Regards, |Subramanyam Ravi Shankar.

3 months ago

We recently checked in with family for 1 night stay.. unfortunately we encountered rude staff Mr pravin at reception who was least bothered about customer needs. They think of themselves as a 5star property even though it might struggle to get 3 star ratings. Even though we did not use the additional bed we ended up paying additional cost for both of our 8 yr old kids. The ac was not working and overall room had very dated feeling The only silver lining was the food service which again was expensive.

a week ago

I wanted to organize the birthday party and Mr Pavarkar took extra care and initiative to make the event a special Event. |Beautiful Ambiance, Attentive Staff specially Mr. Pavarkar was very efficient and I appreciate all his dedication towards his job. |5 stars ⭐️ ⭐️ ⭐️ |The food was delicious 😋

4 months ago

I recently stayed at the Grand Rio Hotel in Nashik for four days, and I couldn't be happier with my choice. After extensive research, I selected this hotel, and it exceeded my expectations. From the moment I arrived, the staff was welcoming and attentive, ensuring that all my needs were met. The service was consistently excellent throughout my stay, making me feel valued as a guest. The hotel itself was impressive, with well-appointed rooms that were both comfortable and stylish. The amenities were top-notch, and I particularly enjoyed the dining options, which offered a variety of delicious cuisines. Overall, my stay at the Grand Rio was outstanding. I highly recommend this hotel to anyone visiting Nashik—it's a fantastic place to relax and enjoy the hospitality of a dedicated team. I look forward to returning!

2 months ago

I recently had the misfortune of staying at Hotel grand rio, nashik, and I must say, it was one of the worst hotel experiences I've ever had. The service was absolutely pathetic. From the moment we checked in, it was clear that the staff was not interested in providing even basic levels of service. But what really took the cake was the rude behavior of the staff. The front dest staff is very unprofessional and rude with no sense of how to talk and lacking practice of hospitality, every interaction we had with the staff was met with a scowl, a sigh, or a complete disregard for our needs. The hotel's management clearly needs to take a hard look at their staff and their service standards. Until then, I would strongly advise against staying at this hotel. Pros: None Cons: Pathetic service and Rude staff

3 weeks ago

Stayed there for a day June. The front desk (Mr. Vishal) was rude and changed their word multiple times. They have money scavenging attitude. They took hefty amount for another 2 persons as our MakeMyTrip mentioned 2 rooms, 2 persons although they didn't have to add anything extra. After that they said they adjust few amount and will include breakfast. Again they changed the word and adjustable amount multiple times. Stayed different hotels before, never had experience with such a rude, incompetent and money scavamching front desk. Stayed in the hotel before but didn't have such experience. We will never come again in the hotel. 4 star hotel with 1 star service.

6 months ago

Nice experience. It was official event which was conducted well by your support.||We appreciate the good service from your hotel during our program. Your staff's hospitality and attention to detail helped us to make our program successful.|Special thanks to Priyanka Mam..|Thank you for your cooperation.

3 months ago

Excellent customer service... Especially thanks and appreciate to Ms. Priyanka who tooks lots of efforts since from hotel booking to our event conclusion. The food quality is very nice also I will mention the ambience is good for official training sessions

5 months ago