The Orchid Lonavala

We booked this resort for my 33rd Birthday from 16th till 19th June 2025. There are few pros and cons for this property. Pros: 1. The location is good as we have Mapro Garden, Narayani temple, few wax museums and the main market accessible under 1-2 km distance. 2. Food here is very good. We included dinner and had many options to choose from. It wasn't a buffet but the food was very delicious. 3. The ambience is very good. The play area has games like carrom, pool and chess in good condition. There's a Need for Speed game as well which you can play. Cons: 1. The rooms don't have fans and no ventilation in the room. The washroom has a small ventilator. Upon asking they said no room has ventilation. 2. At night due to the power cut the room AC stops and though the power comes back, the AC sometimes doesn't start on its own. Happened 2 out of 3 nights with us. Upon complaining they said there are remotes to switch them back on however we didn't get any remote. The AC was centralized and the switch was wall mounted. 3. Housekeeping didn't keep any body wash or room slippers on their own. We had to ask for them. Their number was always ringing and we had to inform the reception to send someone if we needed to change towels or water. 4. There is a button in the room to call room service to change the bedsheet and clean the room. We kept the button on and wanted to get the cleaning done however to our surprise, the housekeeping arrived the next day when we were not in our rooms and used duplicate keys to open the door and cleaned it. We had our clothes in the washroom and few valuables hence wanted the room to be cleaned in our presence. When we complained about this, the receptionist mentioned we got the hotel stay at a very cheap rate including dinner (We paid 18k for 3 days with dinner and breakfast from their website). He should have immediately called the housekeeper however he said he will speak to the manager which we don't think he did. I think they treat people based on the price they booked the resort. 5. The swimming pool wasn't clean throughout our stay so we didn't use it.

2 weeks ago

The food was really nice and flavorful. The location is pleasant and convenient, offering a peaceful atmosphere. The staff was quick and responsive, ensuring a smooth and comfortable stay. However, the weekend stay prices are quite expensive and may not feel fully justified. Overall, it’s a decent option for a short getaway, especially if you’re focusing on food and service.

2 weeks ago

Extremely disappointing experience at Hotel Orchid Lonavala. The AC wasn’t working in the lobby, front desk, or even the restaurant — unacceptable for a hotel claiming to be five-star. There’s no smoking area anywhere on the property, and no hospitality or support staff — no one to help with luggage at check-in or check-out. We had to carry everything ourselves. We booked 6 rooms for 2 days and the room service was very poor. Even after requesting cleaning, they only mopped the floor — they didn’t refill water bottles or replace basic amenities. Not worth the price at all. Highly not recommended.

2 weeks ago

It was a one day trip along with my brother & our experience at this hotel was nothing short of exceptional. The hospitality we received truly stood out and made our stay incredibly special. A heartfelt thanks to Mr. Shantanu, whose warm and helpful nature made us feel right at home, words fall short in expressing our appreciation for his attentiveness. Mr. Tushar also deserves special mention for his excellent service during breakfast and dinner, always ensuring we were well taken care of. It’s people like them who elevate a place from good to unforgettable. Their genuine care and professionalism gave us a truly memorable experience. Thank you for the wonderful service we will most definitely be visiting again!

2 weeks ago

My stay at The Orchid was truly wonderful. The food quality was excellent, but what stood out the most was the staff's exceptional hospitality and professionalism. At the reception, Mr. Shantanu was extremely polite and respectful. He guided us so warmly, it felt like we had known him for years. He was incredibly helpful and even shared valuable information about nearby tourist spots. Another staff member who deserves special mention is Mr. Tushar. He was highly professional and clearly takes pride in his service. His politeness and attention to detail made our dining experience even better.

2 weeks ago

The rooms are supper clean and we'll maintained. |The breakfast spread was good. Nice ambiance at reception and restaurant area. Gaming zone was one of the best option to pass the time in the property. |Reception staff was helping in nature. |Shantanu and Vinayak were very courteous during entire stay.

2 months ago

The Orchid Lonavala is a perfect weekend escape—lush surroundings, spacious rooms, and a peaceful vibe. The food is tasty, the service is courteous. Ideal for families and couples looking for a quick nature break without going too far

3 days ago

Room + washroom is well designed (very similar to Holiday Inn) and may be 5% more spacious than some of 5 stars. There is lot in there that is worth emulating for other hotels. Breakfast is also well thought to accommodate needs of guests from various states + continental too. They have tried to fit in few facilities like game zone or pool in small land parcel. These add-ons are ok, kind of avoidable. We asked for linen change and they immediately did it. Thanks to Mr Shantanu for taking care of us.

3 months ago