The Fern - An Ecotel Hotel, Lonavala

The stay was truly enjoyable, and the overall atmosphere was welcoming and pleasant. The hotel staff were consistently friendly and attentive, always ready to assist with any needs or requests. In particular, Chandra stood out with her exceptional service—she was always cheerful and courteous, making each interaction a positive experience. Her warm smile and genuine hospitality added a special touch to our stay. We truly appreciated the attention to detail and the effort the entire team made to ensure our comfort. Thank you for a wonderful experience; we look forward to staying here again!

a week ago

It was an amazing 2N/3D stay experience with family. We thoroughly enjoyed food at their restaurant. Very well trained and courteous staff added extra flavor to our experience. Housekeeping staff, specially Ram Anuj was always on the toe to help and make our stay as pleasant as possible. Thank you very much. Would definitely recommend to all travelers with family.

a week ago

We recently stayed at The Fern An Ecotel Hotel, Lonavala, and overall, it was a pleasant experience, though with a few areas for improvement. Property & Location: The hotel definitely feels more like a 4-star property despite being rated as a 5-star. It is located a bit away from the main city, so having your own vehicle is highly recommended. Public transport isn’t easily available to get you into the city, and walking is not a very practical option since the city center is around 3 km away. However, returning from the city is not a problem as Autos are easily available. Rooms: The rooms are spacious, clean, and comfortable, with good interiors. I particularly loved the bathroom – it was large, well-designed, and equipped with all necessary amenities. The balcony view was nice and added to the overall comfort of the stay. Facilities: The gym was a bit disappointing. It is not well maintained and seems like it is rarely used. The equipment looked dated and the upkeep wasn’t what you would expect at a 5-star property. On the other hand, the swimming pool area was clean, well-kept, and inviting, a good place to relax. Dining & Breakfast: The breakfast spread was decent with good variety, but the menu remained almost the same throughout our 3-day stay. A little variation each day would have made it much better. The service during breakfast could definitely improve – it was not as prompt and attentive as one would expect. Service: In general, staff service was good in most areas of the hotel, polite and helpful, though not consistently exceptional. Ambience: The interiors of the hotel, including the lobby and common sitting areas, were neat and had a modern yet warm feel. It gave a cozy vibe, though again, not quite the luxury level expected from a 5-star. Final Verdict: It was a good stay overall, and I enjoyed the spacious rooms, good bathrooms, and the pool area. However, the gym, breakfast variety, and service quality at breakfast leave room for improvement. The location is slightly inconvenient without your own vehicle. Would recommend for a short stay if you don’t mind the distance from the city and are okay with a few compromises on the 5-star expectations.

3 weeks ago

We recently hosted our Corporate Retreat at this hotel, and the experience was nothing short of amazing. From planning to execution, everything was handled with great professionalism and warmth.||A special note of appreciation to Mr. Ramesh Gupta (GM) for his leadership and personal involvement in ensuring our event went smoothly. Mr. Amol Bhosale (Sales) was extremely supportive in planning and coordinating all pre-event requirements, making the process seamless for us.||At the hotel, the Front Desk team—Yogesh and Sourav— deserves full credit for their prompt assistance and courteous service, ensuring check-ins and occupancy were managed without a hitch. The Food & Beverage team, led by Deepak Pandey and Sunil, impressed us with excellent arrangements, delicious meals, and attentive service throughout.||Thanks to the entire team’s dedication, our retreat was executed flawlessly, and our employees left with wonderful memories. Thank you once again for a wonderful experience!

a week ago

The Fern’s location is ideal—close enough to Lonavala’s market and sightseeing spots, yet surrounded by greenery that keeps the atmosphere calm and refreshing. The resort feels peaceful and welcoming, with landscape gardens and plenty of open space to relax.||Rooms are spacious, spotless, and thoughtfully designed with eco-friendly touches. Service is warm and attentive, cleanliness is excellent throughout, and the overall noise level stays wonderfully low. Add in good value for money, a well-kept pool, reliable Wi-Fi, and a hearty buffet breakfast, and you have the perfect spot for a relaxing weekend getaway.

a week ago

The staff right from Duty manager Mr Yogesh down to Mr. Sunil, Resturant Trainee Vidya, Chandra, Nenchi etc were most amazing n welcoming!! ||We had a great experience. ||On the suggestion side we want the management to provide better road markers to reach the hotel. Besides, the breakfast bouffet needs to better scheduled to avoid excess crowding. Also the fruits n other staple would do with an upgrade

a week ago

I arrived at the hotel by car and was surprised to find no valet staff at the valet desk, which is unexpected at a 5-star property. I had to park my car myself, although the security was kind enough to take me with an umbrella as it was raining. The lobby was decent in size, neither big nor small. We reached around 11 am and requested a check-in. Initially, we were asked to wait an hour, but even after 1.5 hours, the receptionist told us the room was still not ready. Luckily a senior staff member came to the reception at that moment and on asking her for the check in she immediately gave us a room, confirming the room was actually ready. The room was clean and comfortable though we noticed cracks and scratches on the walls. We had booked a mountain-view room, but the mountains were quite far away and often obscured by fog. Access to the gym, spa and games area was inconvenient as there was no lift only stairs leading down a floor. The TT table was dirty and the carrom board was covered with powder showing poor upkeep. The restaurant experience was the most disappointing. Both buffet dinner and breakfast were poorly managed with very slow service. Basic requests like clearing plates or refilling water required multiple reminders. During breakfast our table even had used napkins and half-used bottles left behind. The Receptionist - Ms. Alurja was rude and uninterested in guests, and she was the one who denied us the room even though it was ready. Overall, the hotel does not live up to 5-star standards. The property requires significant improvements in service and management to truly meet guest expectations.

a month ago

Awesome Experience at The Fern! Had an amazing stay at The Fern. Everything — from the service, location, to the food — was absolutely up to the mark! The variety offered in lunch, dinner, and breakfast was impressive — something for everyone. I highly recommend including meals in your package to truly enjoy the full experience. Also, don’t miss out on the indoor games and facilities available — they really add to the overall fun and relaxation. Would definitely stay here again!

a month ago