Hotel Devkinandan

My recent Extremely Pathetic & Terrible experience with Hotel Devkinandan, booked through MakeMyTrip, I rarely leave negative reviews, but the experience I had with this hotel's refund process was unacceptably poor and needs to be shared.||My booking was from May 2nd to May 4th, which I had to cancel due to a medical emergency. Following the guidance of MakeMyTrip customer support, I initiated the cancellation refund process on April 30th. I promptly initiated the refund request and personally reached out to both the hotel management (Ashish Goyal, Anita, and Kiran Nakum) and MMT representatives, including Area Manager Ammar Vaghjipurwala and MMT Customer Support. I was assured by all parties that I would receive a full refund. However, over 20 days have passed, and despite multiple follow-ups with both the hotel and MakeMyTrip, I have not received my refund.||A simple refund process turned into a time-consuming and stressful ordeal. It became clear that customer service is not a priority for this hotel or its booking partner. I felt ignored and disrespected, and my time was wasted chasing a refund that should have been processed promptly and without hassle. Both Hotel & MMT are Money Diggers||The hotel owner claims they do not accept refund processes initiated through MakeMyTrip's platform, stating they only accept emails from MakeMyTrip for such requests. Meanwhile, MakeMyTrip customer support delays in sending emails to the hotel regarding the refund, blaming the hotel for the delay.||This back-and-forth between the two parties has resulted in unnecessary delays, mental stress, and a complete lack of accountability from both the hotel and MakeMyTrip. What should have been a simple refund has turned into a frustrating tug-of-war, leaving me stuck in the middle with no resolution in sight.||I urge both Hotel Devkinandan and MMT to address this matter with the seriousness it deserves and process my refund immediately. Until then, I will continue to share this experience publicly to inform and caution other travelers.

2 weeks ago

We booked 2 rooms for a family tour in March 2025, but both rooms were smelling very bad, we needed to ask for a room fresher urgently. The exhaust fan of one room was not working for days and so the bathroom was smelling very bad with a urine smell and the lights were also not working. The staff was not that supportive about raising complaints about the above issues. Very bad experience. Please don't choose this hotel to stay.

2 months ago

The stay was amazing . I visited with my family and everything was great. The hotel is child friendly . The staff was also very friendly. Highly recommend

a month ago

Washroom very small. Leakages in washroom which was not attended even after 2-3 times complaint. TV was not working due to low balance. Gave excuse of dish. Hotel staff seems not interested to work, rude behavior. Location is ok. lot of other hotels nearby which can be explored.

5 months ago

No parking, bathroom leakage from roof,not ever proper water drainage,toilet seat cover fixed to wall with tape... shown in attached picture .. visited on 28 december and for all these they charged me 4500 rs for a below budget room

3 months ago

Hotel is very nice clean, service is also very nice. Our train time was late they let us keep our luggage after check out also let us seat in reception.

3 months ago

We are staying in this hotel.. I highly not recommend to stay in this property. Bathroom and room are so much stinky like the hell. Even, after complaining they are not able to find the solution. No hygeine, high rate, no cleanliness, no resturant service.. very bad experience 😕

5 months ago

One of the best hotel in Dwarka. Very near to mandir, the room I was in was Suite. Spacious, neat. All went good.

3 months ago