Grand Imperia hotel

Excellent Services either its Room service staff or food service staff. Room experiences are also good, suit rooms are well maintained with all the required furnitures, Having Excellent experience while living here for 5 days. Food quality and taste are superb.

a week ago

Very good hotel in Raipur. I stay here frequently when I come to Raipur for work. The prices are competitive looking towards the location. Rooms are fantastic. It's newly remodeled. Food is a bit overpriced. Service is the best. Loved the stay. Looking forward to come here again.

2 weeks ago

Very good hotel with nice ambience, good food, luxury rooms & spacious meeting hall. Above all staff is very courteous and waiteresses there are superb in service and behaviour. I really admire their dedication toward their work and travellers' satisfaction.

a month ago

I had a very disappointing experience at Hotel Grand Imperia, Raipur. The property clearly lacks regular repair and maintenance – many areas look neglected. Parking is a big hassle, poorly managed and very inconvenient for guests. On top of that, the staff behavior was rude and unprofessional, which left a very bad impression. The food quality was below average and definitely not up to the mark for a hotel of this standard. Overall, not worth the price – would not recommend unless major improvements are made.

3 weeks ago

So, I want to file a complaint on Google regarding Hotel Grand Imperia, where I left an item behind. I’ve contacted them multiple times, requesting them to check the CCTV footage, but they told me that if it’s a small item, it’s my fault and not theirs, and they would only pay attention to expensive items. I found this mentality extremely disappointing and unprofessional. They did not help me at all, even though I informed them the very same day I forgot my item. They didn’t make any effort to check the CCTV or offer any solution. This kind of approach reflects very poorly on the hotel’s customer service standards. I would strongly suggest that the hotel management look into this issue and ensure their staff is properly trained and attentive.

2 months ago

We had an incredible experience, thanks to the warm hospitality and delicious food! The staff went above and beyond, especially Mr. Rahul and Mr. Rakesh, who expertly managed our party and made everything run smoothly. Their cooperation and attention to detail truly made our event unforgettable!.

2 months ago

The day manager was not cooperative and very stubborn. They charged me 77 rupees for a 14 rupees thumbs up bottle, which is a lot. So, it broke my trust of charging reasonable rate for food. That’s why I didn’t eat there. Attaching the proof of overcharging herewith.

a month ago

Rooms interior is good. Food is delicious. Overhaul experience is good. Service is not good. Expanding hotel under construction, construction noise during 08:30 to 17:00 hrs.

a month ago